Instructions for upgrading and increasing the Output Count of an Eos-Family console or ETC nomad dongle
How to upgrade the output count of an Eos Family Console or ETCnomad on PC:
If your Eos Family console requires more outputs to control your system, it is possible to upgrade those consoles within certain ranges. Please contact your ETC Dealer to purchase upgrade codes for your console.
Different consoles support different output count capabilities.
The process for upgrading the Channel Count on an Element is slightly different. Please reference the article below for instructions on upgrading your Element:
Upgrade Process Instructions:
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NOTE: Users running ETCnomad on macOS will not be able to upgrade their dongle. The dongle must be plugged into a Windows PC to be upgraded. |
step 1) Connect a USB keyboard to the console. This is required to enter the upgrade code.
step 2) Go to the system shell.
- If you are currently running the Eos software, double-tap the [Displays] key to open up the browser, then double click on Exit.
- If you are currently rebooting the console, you can reach the shell by clicking on the "Launching in …" countdown box.
step 3) Select {Settings} from the main shell menu.
step 4) Select {Maintenance} This is on the RIGHT hand side of the screen.
step 5) Select {Upgrade Console} on the LEFT hand side of the screen. If you are running ETCnomad on PC, click on {Upgrade Dongle...} instead.
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NOTE: This window will display the Console ID that is needed for ETC to generate the upgrade code.
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step 6) Enter your upgrade code into the field provided and select {Upgrade}.
step 7) An alert window will appear to acknowledge the successful upgrade and new output capacity. Select {OK} in this window to close.
step 8) Close the "Upgrade Utility" window by pressing {Close}.
step 9) Select {Accept} at the bottom of the "Maintenance" window to exit back to the shell.
The upgrade process is now complete.
What can my Eos console be upgraded to
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Consoles
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| Console |
Operating System |
Base Count |
Unlocked Count |
Upgrade Part Number |
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Eos Classic
|
Windows XP
|
4,096
|
8,192
|
4250A0060
|
|
Ion
(With 1 network port)
|
Windows XP
|
1,024
|
3,072
|
4310A0061
|
|
Ion
(With 2 network ports)
|
Windows 7
|
1,024
|
6,144
|
4310A0060
|
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Element
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Windows XP or Windows 7
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250ch
(Element 1 has a fixed output count of 1,024 and cannot be upgraded)
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500ch
(Element 1 has a fixed output count of 1,024 and cannot be upgraded)
|
4330A1019
|
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Gio
(With DVI)
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Windows 7
|
4,096
|
12,288
|
4240A0061
|
|
Gio
(With DisplayPort)
|
Windows 7
|
4,096
|
24,576
|
4240A0062
|
|
Eos Ti
(With DVI)
|
Windows 7
|
4,096
|
16,384
|
4350A0061
|
|
Eos Ti
(With DisplayPort)
|
Windows 7
|
4,096
|
24,576
|
4350A0060
|
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Gio @5
|
Windows 7 or Windows 10
|
4,096
|
24,576
|
4390A0060
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Ion Xe / Ion Xe 20
|
Windows 7 or Windows 10
|
2,048
|
12,288
|
4311A0060
|
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Element 2
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Windows 7 or Windows 10
|
1,024
|
6,144
|
4331A0060
|
|
Eos Apex Consoles
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Windows 10
|
24K
(cannot be upgraded)
|
N/A
|
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Remote Processors
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|
| Device |
Operating System |
Base |
Unlocked |
Upgrade Part Number |
|
Eos RPU
|
Windows XP
|
4,096
|
8,192
|
4250A0061
|
|
Ion RPU
(With 1 Network Port)
|
Windows XP
|
2,048
|
3,072
|
4310A0063
|
|
Ion RPU
(With 2 Network Ports)
|
Windows 7
|
2,048
|
6,144
|
4310A0062
|
|
Eos RPU3
(With DVI)
|
Windows 7
|
4,096
|
12,288
|
4350A0065
|
|
Eos RPU3
(With DisplayPort)
|
Windows 7
|
4,096
|
24,576
|
4350A0063
|
| Ion Xe RPU |
Windows 7 or 10 |
2,048 |
12,288 |
4311A0061 |
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Eos Apex Processor
|
Windows 10
|
24K
(cannot be upgraded)
|
N/A
|
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ETCnomad and ETC Puck
|
|
| Device |
Operating System |
Base |
Unlocked |
Upgrade Part Number |
|
ETCnomad Dongle
|
Windows or macOS
|
1,024(1)
|
6,144
|
4380A0060
|
|
ETCnomad Puck
Gen 1
(with 2 HDMI)
|
Windows 7
|
1,024(1)
|
2,048
|
4380A0061
|
|
ETCnomad Puck Gen 2
(with 1 HDMI and 1 Mini DisplayPort)
|
Windows 7
|
1,024(1)
|
6,144
|
4380A0062
|
|
ETCnomad Puck Gen 3
(With SD Card Reader)
|
Windows 7
|
1,024(1)
|
6,144
|
4380A0062
|
|
ETC Puck
Gen 4, Gen 5, Gen 6
|
Windows 10
|
1,024
|
6,144
|
4380A0062
|
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(1) from Eos software version 2.9.0 - see the ETCnomad output count article for details
See ETCnomad Puck Hardware Revisions for further information about the differences in Puck hardware
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