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Electronic Theatre Controls Inc

Upgrading Eos Family Output Counts

How to upgrade the output count of an Eos Family Console:

If your Eos Family console requires more outputs to control your system, it is possible to upgrade those consoles within certain ranges.  Please contact your ETC Dealer to purchase upgrade codes for your console.

Different consoles support different output count capabilities.

The process for upgrading the Channel Count on an Element is slightly different. Please reference the article below for instructions on upgrading your Element:

Upgrade Process Instructions:

Note-Icon.png

NOTE: Users running ETCnomad on macOS will not be able to upgrade their dongle. The dongle must be plugged into a Windows PC to be upgraded.

step 1) Connect a USB keyboard to the console.  This is required to enter the upgrade code. 
step 2) Go to the system shell.

  1. If you are currently running the Eos software, double-tap the [Displays] key to open up the browser, then double click on Exit.
  2. If you are currently rebooting the console, you can reach the shell by clicking on the "Launching in …" countdown box.

step 3) Select {Settings} from the main shell menu.
step 4) Select {Maintenance}  This is on the RIGHT hand side of the screen.
step 5) Select {Upgrade Console} on the LEFT hand side of the screen. If you are running ETCnomad on PC, click on {Upgrade Dongle...} instead.

Note-Icon.png

NOTE: This window will display the Console ID that is needed for ETC to generate the upgrade code.

step 6) Enter your upgrade code into the field provided and select {Upgrade}.
step 7) An alert window will appear to acknowledge the successful upgrade and new output capacity. Select {OK} in this window to close.
step 8) Close the "Upgrade Utility" window by pressing {Close}.
step 9) Select {Accept} at the bottom of the "Maintenance" window to exit back to the shell.

The upgrade process is now complete.

What can my Eos console be upgraded to

Consoles
 
Console Operating System Base Count Unlocked Count Upgrade Part Number

Eos Classic

Windows XP

4,096

8,192

4250A0060

Ion

(With 1 network port)

Windows XP

1,024

3,072

4310A0061

Ion

(With 2 network ports)

Windows 7

1,024

6,144

4310A0060

Element

Windows XP or Windows 7

250ch

(Element 1 has a fixed output count of 1,024 and cannot be upgraded)

500ch

(Element 1 has a fixed output count of 1,024 and cannot be upgraded)

4330A1019

Gio

(With DVI)

Windows 7

4,096

12,288

4240A0061

Gio

(With DisplayPort)

Windows 7

4,096

24,576

4240A0062

Eos Ti

(With DVI)

Windows 7

4,096

16,384

4350A0061

Eos Ti

(With DisplayPort)

Windows 7

4,096

24,576

4350A0060

Gio @5

Windows 7 or Windows 10

4,096

24,576

4390A0060

Ion Xe / Ion Xe 20

Windows 7 or Windows 10

2,048

12,288

4311A0060

Element 2

Windows 7 or Windows 10

1,024

6,144

4331A0060

Eos Apex Consoles

Windows 10

24K

(cannot be upgraded)

N/A

Remote Processors
 
Device Operating System Base Unlocked Upgrade Part Number

Eos RPU

Windows XP

4,096

8,192

4250A0061

Ion RPU

(With 1 Network Port)

Windows XP

2,048

3,072

4310A0063

Ion RPU

(With 2 Network Ports)

Windows 7

2,048

6,144

4310A0062

Eos RPU3

(With DVI)

Windows 7

4,096

12,288

4350A0065

Eos RPU3

(With DisplayPort)

Windows 7

4,096

24,576

4350A0063

Eos Apex Processor

Windows 10

24K

(cannot be upgraded)

N/A

ETCnomad and ETC Puck
 
Device Operating System Base Unlocked Upgrade Part Number

ETCnomad Dongle

Windows or macOS

1,024(1)

6,144

4380A0060

ETCnomad Puck

(with 2 HDMI)

Windows 7

1,024(1)

2,048

4380A0061

ETCnomad Puck

(with 1 HDMI and 1 Mini DisplayPort)

Windows 7

1,024(1)

6,144

4380A0062

ETCnomad Puck

(With SD Card Reader)

Windows 7

1,024(1)

6,144

4380A0062

ETC Puck

Windows 10

1,024

6,144

4380A0062

(1) from Eos software version 2.9.0 - see the ETCnomad output count article for details  

 

 

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