Upgrading Eos Family Output Counts

How to upgrade the output count of an Eos Family Console:

If your Eos Family console requires more outputs to control your system, it is possible to upgrade those consoles within certain ranges.  Please contact your ETC Dealer to purchase upgrade codes for your console.

Different consoles support different output count capabilities.

The process for upgrading the Channel Count on an Element is slightly different. Please reference the article below for instructions on upgrading your Element:

• Upgrading Channel Count on an Element Console

Before following the upgrade instructions below, please find more information by consulting the datasheet for your console here:

• Eos Documentation
• Eos Ti Documentation
• Gio Documentation
• Gio@5 Documentation
• Ion RPU Documentation
• Eos RPU Documentation
• Ion Documentation 
• Ion Xe Documentation
• Element 2 Documentation
• ETCnomad/ETCnomad Puck Documentation 

Contact your ETC dealer to purchase an upgrade code.

Upgrade Process Instructions:

NOTE: Users running ETCnomad on macOS will not be able to upgrade their dongle. The dongle must be plugged into a Windows PC to be upgraded.

step 1) Connect a USB keyboard to the console.  This is required to enter the upgrade code. 
step 2) Go to the system shell.

1. If you are currently running the Eos software, double-tap the [Displays] key to open up the browser, then double click on Exit.
2. If you are currently rebooting the console, you can reach the shell by clicking on the "Launching in …" countdown box.

step 3) Select {Settings} from the main shell menu.
step 4) Select {Maintenance}  This is on the RIGHT hand side of the screen.
step 5) Select {Upgrade Console} on the LEFT hand side of the screen. If you are running ETCnomad on PC, click on {Upgrade Dongle...} instead.

NOTE: This window will display the Console ID that is needed for ETC to generate the upgrade code.

step 6) Enter your upgrade code into the field provided and select {Upgrade}.
step 7) An alert window will appear to acknowledge the successful upgrade and new output capacity. Select {OK} in this window to close.
step 8) Close the "Upgrade Utility" window by pressing {Close}.
step 9) Select {Accept} at the bottom of the "Maintenance" window to exit back to the shell.

The upgrade process is now complete.