Upgrading Eos Family Output Counts
How to upgrade the output count of an Eos Family Console or ETCnomad on PC:
NOTE: Users running ETCnomad on macOS will not be able to upgrade their dongle. The dongle must be plugged into a Windows PC to be upgraded.
If your Eos Family console requires more outputs to control your system, it is possible to upgrade those consoles within certain ranges. Please contact your ETC Dealer to purchase upgrade codes for your console. Upgrade codes are unique to the console they're generated for, and require the console's serial number and Console ID in order to purchase them. For serial number location, see here: Eos Family Serial Number Locations. To find the Console ID see steps 1 through 5 of the upgrade instructions.
Different consoles support different output count capabilities.
Note: The Element console, unlike the rest of the Eos Family, does not have an option to upgrade output counts. It is fixed at 1024 addresses. However, if it is currently a 250 channel desk, it is possible to upgrade it to be a 500 channel desk. The upgrade process is the same for channel count as it is for output count
Upgrade Process Instructions:
step 1) Connect a USB keyboard to the console. This is required to enter the upgrade code.
step 2) Go to the system shell.
- If you are currently running the Eos software, double-tap the [Displays] key to open up the browser, then double click on Exit.
- If you are currently rebooting the console, you can reach the shell by clicking on the "Launching in …" countdown box.
step 3) Select {Settings} from the main shell menu.
step 4) Select {Maintenance} This is on the RIGHT hand side of the screen.
step 5) Select {Upgrade Console} on the LEFT hand side of the screen. If you are running ETCnomad on PC, click on {Upgrade Dongle...} instead.
NOTE: This window displays the Console ID that is needed for ETC to generate the upgrade code.
step 6) Enter your upgrade code into the field provided and select {Upgrade}.
step 7) An alert window will appear to acknowledge the successful upgrade and new output capacity. Select {OK} in this window to close.
step 8) Close the "Upgrade Utility" window by pressing {Close}.
step 9) Select {Accept} at the bottom of the "Maintenance" window to exit back to the shell.
The upgrade process is now complete.
What can my Eos console be upgraded to