Skip to main content
Electronic Theatre Controls Inc

Updating Software on an Element

Explanation

The steps below will walk you through how to update software on your Eos Family Console. Even though the update process has changed over the years (the two processes are outlined below), you can jump straight to the latest version of software. For example, if you have a console running 1.6.0, you could still jump straight to 2.8.3 and so on.

Please note that XPe based consoles cannot be updated to v3.0.0 and higher.  They must remain in v2.9.x or lower. If you are unsure if your console is XPe based or not, please see Is My Console XPe or Windows 7?

Updating Software

  1. Determine your current software version (<<<follow the link for instructions).
    1. If you are running a software version below 2.3.2, pay attention to the second sentence in step 3.  Earlier versions do not recognize .zip files.
  2. Download the latest version of software from etcconnect.com.
  3. If you are currently using software version 2.3.2 or later, you only need to copy the downloaded .zip file to a USB flash drive.
    If you are currently using version 2.3.1 or earlier, you will need to expand the .zip file and extract the .exe file because earlier versions do not recognize .zip files.  Then copy the downloaded .exe file to a USB flash drive.
    This must be placed on the root directory of the drive—do not put it in a folder.
  4. Insert the USB flash drive into an available USB port on the console.
  5. Save your show.
  6. Exit out to the Eos Configuration Utility (ECU—Also known as the Eos Shell).
    1. If you are in the Eos software, you can exit out to the ECU by navigating to Browser>Exit.
  7. Navigate to {Settings}>{General}>{Software Update...}
    1. This will scan the root directory of all connected USB Flash Drives for valid installers.
  8. When the "Update Software" Dialog pops up, select your installer, then tap {Install}.
  9. Follow the on-screen prompts and choose {Close} when installation is complete.
    1. Your console will reboot after updating software.
  10. After rebooting depending on the version you've updated from and to, you might be met with an update notification saying there is a firmware update available for Gadget IO Board. Follow the instructions in How to Update Gadget IO firmware on an Eos Family console.

 

  • Was this article helpful?