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Electronic Theatre Controls Inc

Updating Software on a Net3 RVI

Explanation

The steps below will walk you through how to update software on your Eos Family Console. Even though the update process has changed over the years (the two processes are outlined below), you can jump straight to the latest version of software. For example, if you have a console running 1.6.0, you could still jump straight to 2.8.3 and so on.

Updating Software - From Version 2.3.2 and Later

  1. Determine your current software version.
    1. If you are running a software version below 2.3.2, please reference the "Updating Software - From Version 2.3.1 and Earlier" below.
  2. Download the latest version of software from etcconnect.com.
  3. Copy the downloaded .zip file to a USB flash drive.
    1. This must be placed on the root directory of the drive—do not put it in a folder.
  4. Insert the USB flash drive into an available USB port on the console.
  5. Save your show.
  6. Exit out to the Eos Configuration Utility (ECU—Also known as the Eos Shell).
    1. If you are in the Eos software, you can exit out to the ECU by navigating to Browser>Exit.
  7. Navigate to {Settings}>{General}>{Software Update...}
    1. This will scan the root directory of all connected USB Flash Drives for valid installers.
  8. When the "Update Software" Dialog pops up, select your installer, then tap {Install}.
  9. Follow the on-screen prompts and choose {Close} when installation is complete.
    1. Your console will reboot after updating software.
  10. After rebooting depending on the version you've updated from and to, you might be met with an update notification saying there is a firmware update available for Gadget IO Board. Follow the instructions in How to Update Gadget IO firmware on an Eos Family console.

Updating Software - From Version 2.3.1 and Earlier

  1. Download the latest version of software from etcconnect.com.
  2. Expand the .zip file and extract the .exe file.
  3. Copy the downloaded .exe file to a USB flash drive.
    1. This must be placed on the root directory of the drive—do not put it in a folder.
  4. Insert the USB flash drive into an available USB port on the console.
  5. Save your show.
  6. Exit out to the Eos Configuration Utility (ECU—Also known as the Eos Shell).
    1. If you are in the Eos software, you can exit out to the ECU by navigating to Browser>Exit.
  7. Navigate to {Settings}>{General}>{Software Update...}
    1. This will scan the root directory of all connected USB Flash Drives for valid installers.
  8. When the "Update Software" Dialog pops up, select your installer, then tap {Install}.
  9. Follow the on-screen prompts and choose {Close} when installation is complete.
    1. Your console will reboot after updating software.
  10. After rebooting depending on the version you've updated from and to, you might be met with an update notification saying there is a firmware update available for Gadget IO Board. Follow the instructions in How to Update Gadget IO firmware on an Eos Family console.

 

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